Directly

company

About

Directly offers AI-powered solutions to resolve customer issues with the right mix of automation and human support.

  • 101 - 250

Details

Last Funding Type
Seed
Last Funding Money Raised
$2.75M
Industries
Artificial Intelligence,Customer Service,Enterprise Software,Machine Learning,Virtual Assistant
Founded date
Jan 1, 2011
Number Of Employee
101 - 250
Operating Status
Active

Directly provides resilience to companies by delivering more automated and elastic customer support operations.

Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables customer support leaders to resolve customer issues with the right mix of automation and human support.

Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

Funding Rounds

Number of Funding Rounds
Total Funding Amount
1
$2.75M
Directly has raised a total of $2.75M in funding over 2 rounds. Their latest funding was raised on Aug 11, 2013 from a Seed round.
Announced Date Round Money Raised Number of Investors Lead Investors Post Valuation
Aug 11, 2013 Seed $2.75M 1 Detail

Investors

Number of Lead Investors
Number of Investors
1
Directly is funded by 1 investors. Recruit Strategic Partners are the most recent investors.
Investor Name Lead Investor Funding Round
Recruit Strategic Partners Seed