Overview

Gender

female

Since joining UnitedHealth Group in 2009, Dr. Lisa Tseng has built and led businesses that have improved consumer experience and health outcomes while improving affordability. She currently serves as Executive Vice President, focusing on strategic partnerships and scaling innovative health solutions.

Dr. Tseng led the implementation of utilization management, quality improvement, provider enrollment and credentialing, claims service center, provider training, electronic visit verification, and program integrity services to support a $3.5 billion state program. She served as the CEO of Optum Complex Care Management, which is the market leader in delivering person-centric care to people with complex medical, behavioral, and long-term care needs in 36 states.

Dr. Tseng led the development and operation of a post-acute transition program in more than 47 markets and 30 states providing transitional care to members discharged from hospitals and nursing facilities. She designed the end-to-end clinical model, process, and system that enabled clinicians to be by the member’s side within 24 hours and with a full view of the member’s medical and pharmaceutical history.

Dr. Tseng led the development of urgent care clinics that provide on-demand access to high quality care at low prices in several states, including same-day labs and imaging, occupational health, and wellness programs.She led the advancement of Specialty Pharmacy Clinical Management Programs, which have improved member and provider experience, improved medication adherence, reduced hospitalizations and ER visits, and reduced total cost of care. Her team built an innovative, direct-to-consumer hearing aid business that reduced the cost of hearing aids by more than 70%, making hearing healthcare more accessible for 48 million Americans with hearing loss. The business received the Business Intelligence Group Award for Consumer Friendly Company of the Year.

Dr. Tseng served as Chief of Staff for UnitedHealthcare’s Public and Senior Markets Group including Medicare and Medicaid. She also served as Vice President of Strategy and Business Development at Fidelity Investments, Vice President of Corporate Integration Strategy for AARP Services, and management consultant at Oliver Wyman. Dr. Tseng holds a Bachelor of Science degree in Physiological Science and minor in Neuroscience from UCLA and Medical Degree from the UCLA School of Medicine. She served on the National Leadership Team of the American Medical Student Association and was the National President of the Asian Pacific American Medical Student Association. Dr. Tseng has also served on the board of several community health clinics. She was the business chair for the Minneapolis Walk4Hearing.

She has been recognized by Modern Healthcare’s Up & Comers Award, Women’s Health Leadership TRUST, Minneapolis St. Paul Business Journal Women in Business Award, Women Worth Watching, Business Journal Diversity in Business Award, and UnitedHealth Group Innovation Award. Dr. Tseng was also profiled in the Entrepreneur magazine, Managed Care magazine, and Diversity Journal.